
WhatsApp is a highly-regulated channel, and getting started requires documentation and approval from Facebook. When you use the WhatsApp Business Platform with Twilio, you connect with users on the world’s most popular messaging app, all with the power of the Twilio APIs. List of Corresponding Twilio and WhatsApp Error CodesĪdvanced Opt-Out Keywords with Messaging Services The WhatsApp Business Platform with Twilio: Best Practices and FAQsįormatting, location, and other features in WhatsApp messaging Send and Receive Media Messages with the Twilio API for WhatsApp Send WhatsApp Notification Messages with Templates Using WhatsApp Business Accounts with Twilio Sign up for a WhatsApp Sender with the Twilio Console

Key Concepts and Terms for the WhatsApp Business Platform with Twilio Get started with the Twilio Sandbox for WhatsApp Programmable Messaging for WhatsApp curl Quickstart Programmable Messaging for WhatsApp and Go Quickstart Programmable Messaging for WhatsApp and Java Quickstart Programmable Messaging for WhatsApp Ruby Quickstart Programmable Messaging for WhatsApp and Node.js Quickstart Programmable Messaging for WhatsApp and PHP Quickstart Programmable Messaging for WhatsApp and C#/.NET Quickstart You can find more information about that process on this page.Programmable Messaging for WhatsApp and Python Quickstart Instead, we recommend that you submit a new template request with the desired changes. You can't currently make changes to a template after its submission. Learn more here.Ĭan I edit or delete my WhatsApp message templates? WhatsApp provides a number of reasons for rejecting a template. I have submitted a template on Twilio and it was rejected. According to WhatsApp's rules and our Pipedrive's API, you can only integrate WhatsApp business accounts created via official business providers (like Twilio). Only the app owner, the user who initially installed the app, can change the integration's visibility settings.Ĭan I integrate my private WhatsApp with Twilio?

Who can change WhatsApp's visibility settings?
TWILIO PRICING WHATSAPP INSTALL
Note: You must also be a Pipedrive company admin in order to install the messaging inbox app extension.Ī company admin (app owner) is the only person who can uninstall the messenger app from the messaging inbox settings page. At a point during the installation, you will be asked for your Twilio account SID and access token. To enable the WhatsApp by Twilio integration, you must own a paid Twilio account and enter your approved business WhatsApp number.

Like most other messaging apps, a WhatsApp business account requires contacts to send the first message to initiate conversations with businesses.
TWILIO PRICING WHATSAPP UPDATE
To update your profile info for a WhatsApp sender, visit the WhatsApp Senders page in the Twilio Console and click on the sender you wish to edit.Ĭan I start a conversation via WhatsApp through Pipedrive's messaging inbox? If you don't initially submit this information or need to change something, you can update your profile information via the Twilio Console. It's also recommended to provide additional information, such as your business address and a link to your logo. When you submit a Twilio phone number to be enabled for WhatsApp, you must provide a display name to appear on your in-app profile for WhatsApp users. How can I update my logo and business profile for my WhatsApp account? No, the integration currently doesn't support audio and video calling.

Read more about Twilio's pricing here and WhatsApp Business pricing here.ĭoes the WhatsApp integration offer audio or video calling? Please note that both WhatsApp and Twilio may charge additional fees. The integration is available across all plans for no extra charge. What Pipedrive plan offers the WhatsApp by Twilio integration?
